Archive for March, 2021

by David Jepson

Managing a Crisis: Ten leadership lessons – Dave Jepson In my career I have been involved with two crises in which serious unexpected events threatened the health and lives of many people. A year  into the Covid crisis, I’ve watched the government navigate a course through countless issues and come to the conclusion that some […]

Led a team digitally transforming the tracking and reporting of the customer experience for a major airline, from journey mapping through to launch