Built the case for infrastructure investment due to outage issues; gained support of the exec, agreed increase of £11m/year, designed the portfolio to quickly resolve the issues.
Up-skilled 200+ people in change leadership using tailored training and coaching material. Established collaboration and support facilities to sustain the improvements over time.
Established control of spend with incumbent partners and suppliers by implementing process, governance and contractual changes whilst maintaining good working relationships.
Recovered failing roll-out of new branch platform by coordinating across the multiple suppliers, providing clear accountability, strong leadership and rapid problem resolution.
Led team of 70+ people to cut the operating cost of IT by over £70m/annum, by challenging, rationalising and consolidating services, staff, suppliers and partners.