Archive for the ‘Services’ Category

by Dave Jepson

In the early 2000s I remember watching the original ‘Shift Happens’ video with hundreds of colleagues at an annual conference. It dominated the evening’s conversations – it gave everyone a new perspective on the speed at which change was coming down the line. Even now, in 2024, it is eye-opening. Much of what is featured […]

“The Magic is in the Deal.” IT services contracts tend to be weighty and they tend to be complex. This isn’t a surprise when you understand they effectively underpin the core delivery engine of most modern organisations. Here in my home office there’s a trophy shelf with some personal ‘greatest hits’ on display – each […]

ISQM1 is a challenging standard, yet it has the potential to offer terrific rewards for firms that embrace its principles and recognise them as a platform for value creation.    ISQM1 – The story so far The International Standard on Quality Management (ISQM1) is now a year into its implementation journey. For firms that perform […]

Dave Jepson considers the change management lessons highlighted by the cancellation of the northern leg of the HS2 project. As a northerner I have a personal view on the merits, or not, of HS2. The release of today’s non-news regarding the cancellation of the proposed programme much beyond Birmingham will be welcomed by some, and […]

Is the metaverse emerging as the next big thing? Like ‘big data ‘in the 90s, CX in the noughties and ‘digital transformation’ in the last decade, senior leaders everywhere are already being swamped by a heady mixture of speculation, propaganda and wishful thinking. Here’s a two-minute read covering what you need to know right now.  […]