Archive for the ‘Uncategorised’ Category

Modernising the Mutual: Avoiding the £Million Mistake

Modernising the Mutual: Avoiding the £Million Mistake

With government looking to double the size of the UK Mutuals sector, a clear opportunity exists for ambitious organisations. For many, a key stepping stone is the replacement of legacy technology with new solutions that can sometimes be presented by vendors as ‘plug and play’.  This is never the case and in this whitepaper, written […]

Steering group myths that threaten successful change

Steering group myths that threaten successful change

Getting effective and efficient change done demands strong leadership and governance. The steering group should play a vital role in this process. But if steering groups in your organisation aren’t quite delivering, it could be because attendees don’t have a common understanding of best practice. At its best, a steering group should drive your change […]

The Illusion of Control

The Illusion of Control

Will you be in control of your change programme? Before starting a change programme it is important to put in place the right measures such that, once ground is broken, the leadership team and sponsors have accurate, unambiguous and broadly-based indicators of progress. In this article we share insights to help your organisation establish true […]

Setting Up to Win

Setting Up to Win

A key leadership moment - setting up change to win. It’s no secret that many change programmes don’t achieve what they set out to. Getting complex change done – efficiently and effectively - is hard. There are multiple moving parts to coordinate, decisions to make, difficult trade-offs to consider. On top of this, there’s often [...]
10 habits of a brilliant change delivery partner

10 habits of a brilliant change delivery partner

Organisational change is always challenging and as the pace of tech innovation continues to accelerate the imperative for change has never been greater. All of this means change is a constant for many organisations with the need for ‘right first time’ implementation more important than ever. Identifying exactly what you want to achieve and then […]

Celebrating our Financial Times Outstanding Consultancy Award 2025

Celebrating our Financial Times Outstanding Consultancy Award 2025

We were absolutely thrilled to find out we’d been awarded ‘Leading Consultancy’ status in two categories by the Financial Times. This award is particularly special because it is driven entirely by the votes of clients, ex-clients and fellow change professionals. The categories – ‘Organisation & Change’ and ‘People & Performance’ – reflect our core proposition […]

Target Operating Model: Are you set up to succeed?

Target Operating Model: Are you set up to succeed?

As those who know me well know, my secret workplace passion is about helping organisations design operating models that drive efficiency, delight customers and empower people. There are many dimensions to consider when designing a target operating model. One crucial ingredient is a positive ‘cultural’ intent i.e.  a situation where everyone involved wants the organisation [...]
Leading change in the age of the algorithm.

Leading change in the age of the algorithm.

In the early 2000s I remember watching the original ‘Shift Happens’ video with hundreds of colleagues at an annual conference. It dominated the evening’s conversations – it gave everyone a new perspective on the speed at which change was coming down the line. Even now, in 2024, it is eye-opening. Much of what is featured [...]
Did you just buy what they think they sold?

Did you just buy what they think they sold?

"The Magic is in the Deal." IT services contracts tend to be weighty and they tend to be complex. This isn’t a surprise when you understand they effectively underpin the core delivery engine of most modern organisations. Here in my home office there’s a trophy shelf with some personal ‘greatest hits’ on display – each [...]
ISQM1: Leveraging your investment to drive business value.

ISQM1: Leveraging your investment to drive business value.

ISQM1 is a challenging standard, yet it has the potential to offer terrific rewards for firms that embrace its principles and recognise them as a platform for value creation.    ISQM1 – The story so far The International Standard on Quality Management (ISQM1) is now a year into its implementation journey. For firms that perform […]

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