Turned around ERP programme that was 15 months late, 3x over budget and had missed 2 ‘go live’ dates. Re-built the team, revised the plan, took control and delivered by the revised date.
Created step-change in robustness, accuracy, clarity and brevity of business cases across a large financial institution by re-training all change managers and providing follow-on support.
Working with existing PMO, Project and Portfolio managers, assessed the disciplines of Portfolio Management to identify, prioritise and implement key areas for improvement.
Led the business analysis needed to enable the establishment of a modern Agile Digital Delivery Programme, moving traffic to online capture and away from the existing call centres.
Assessed and improved the portfolio planning team that managed over 200 projects by scoping roadmaps, defining the right governance, planning demand and assessing risks.
Designed, established and ran the iPMO to oversee a programme delivering over $1bn in savings for a pioneering digital technology company.
Led the review of operations of a major Bank to proactively identify and manage vulnerabilities in the area of money laundering and terrorism.
Led design of digital services, now accessed annually by over 1.5million people, as part of UK Government Digital Services ‘Exemplar’ Digital Delivery Programme.