The right operating model design is critical to the success of any organisation. It is a key foundation in enabling and driving activities that align to and realise organisational purpose. It defines how your people and their capabilities are arranged to: support your vision and work together efficiently and effectively to delight your customers and empower your people​.  It is a crucial, though sometimes overlooked component of successful change. Whether creating a new vision or resetting to better deliver an existing vision and associated strategic objectives, the organisation must be shaped, orchestrated and guided in the most effective way possible. Taking the time to ensure an appropriate operating model is designed is vital in ensuring that change in process and technology is leveraged and reinforced. Behaviour and ways-of-working rarely change on their own.​

PiC has deep experience supporting organisations of all shapes and sizes with the design and deployment of Target Operating Models, helping improve business performance and alignment with the strategic objectives of the organisation. We provide TOM design and associated implementation support either as a stand-alone service, or as fully integrated components of our orchestrated change services, ensuring that our independent advice is aligned with wider change and transformation programme activities.​