Craig-Ryder-Partners-in-Change

Craig Ryder

Associate

statement

“The purpose of a business is to get and keep a customer”

Theodore Levitt

Craig has twenty years’ experience in industry and ten years in consulting. Strategic customer-facing change has been at the heart of every role he has held over this period, in roles as diverse as consulting, planning, researching, designing, operating and delivering.

He is passionate about keeping the customer at the heart of organisational decision making and ensuring business change activity is prioritised, informed and shaped to enhance both the customer experience and the bottom line. Comfortable communicating at every level of the organisation, his warm style and naturally collaborative approach delivers positive and sustainable results for those he works with.

He has extensive experience in the retail sector as well as the financial services, FMCG, airline and rail sectors.

He is a music obsessive, loves photographing aeroplanes and has found the work of Marcelo Bielsa since 2018 inspirational.

EXPERIENCE

Travel & Transportation

Led a team digitally transforming the tracking and reporting of the customer experience for a major airline, from journey mapping through to launch

Financial Services

Led a team to improve the customer focus in a large UK mutual. Including design, roll-out and training of a central customer Insight Dashboard

WE WOULD LOVE TO HEAR FROM YOU

GET IN TOUCH

    The information you submit will exclusively be used to answer your enquiry. Find out exactly how we store and use your personal data in our privacy policy.
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    color
    https://www.picconsulting.co.uk/wp-content/themes/hazel/
    https://www.picconsulting.co.uk/
    #d8d8d8
    style1
    paged
    Loading posts...
    /home/picconsultingco/public_html/
    #
    on
    none
    loading
    #
    Sort Gallery
    on
    no
    yes
    off
    off
    off