mark-simmonds

Mark Simmonds

Managing Consultant

Mark is a seasoned professional driven by a deep passion for fostering growth and development in both individuals and organisations. With over twenty years of experience, he is a strategic and creative thinker who excels in leading and delivering complex, sustainable change initiatives including digital transformation, mergers and acquisition. His consulting experience includes assurance, organisational maturity assessment (as a P3M3 assessor), and agile transformation.

Mark’s expertise lies in problem-solving, drawing on a rich background across a variety of sectors including financial services, public sector, transport and manufacturing. His commitment to innovation and people-led change is evident in his decade-long service as a director and vice-chair of the Agile Business Consortium, a not-for profit organisation. With a proven track record, he is dedicated to shaping a future where organisations thrive and individuals flourish.

Outside of his professional pursuits, Mark enthusiastically embraces the outdoors. Whether traversing the scenic landscapes of the Peak District on foot or cycling through its picturesque trails, he loves the beauty that nature has to offer. As a coach at his local hockey club, Mark enjoys developing new talent and building team skills for the next generation. His goal is to return to playing before his kids reach a level that he no longer can!

EXPERIENCE

ISQM1: Leveraging your investment to drive business value.

ISQM1 is a challenging standard, yet it has the potential to offer terrific rewards for firms that embrace its principles and recognise them as a platform for value creation.    ISQM1 – The story so far The International Standard on Quality Management (ISQM1) is now a year into its implementation journey. For firms that perform […]

Mark Simmonds

Shelby Reavy

Bal Hegedus-Pickvance

The Metaverse: A PiC Digital Point of View

Is the metaverse emerging as the next big thing? Like ‘big data ‘in the 90s, CX in the noughties and ‘digital transformation’ in the last decade, senior leaders everywhere are already being swamped by a heady mixture of speculation, propaganda and wishful thinking. Here’s a two-minute read covering what you need to know right now.  […]

Ten key questions to help drive digital transformation success

Despite what technology providers tell you, new technology in any organisation is rarely plug and play. Before any commitments are made, we would recommend that ambitious businesses ask themselves these ten questions. Digital transformation can bring about significant benefits for businesses, including increased efficiency, improved customer experiences, and new revenue streams. However, it is important […]

Can AI help improve your business operations and decision-making?

Artificial intelligence (AI) is rapidly becoming one of the most transformative technologies of our time, with the potential to revolutionise industries and improve our daily lives in countless ways. The world of AI is constantly evolving, with new breakthroughs and innovations happening all the time.  Most recently we’ve all been witness to Chat GPT and […]

Don’t just think Agile, think Agility. Why agility is what your business really needs.

The agile framework is often portrayed as a panacea to cure every organisation’s change challenges. It clearly has its place and has worked wonders for some, yet we see ‘agility’ as a far more valuable capability within which the agile framework may, or may not, play a part. Embracing agility is a key business trend, […]

Digital transformation: Technology and data alone are never the answer

Digital is often thought of as being synonymous with technology and data, and it is true that these are important aspects of the digital landscape. However, digital is about much more than just tech and data. In fact, if any digital transformation is to be truly successful it must encompass and orchestrate change across a […]

Digital Trends 2023

Understanding current and future digital trends is a vital activity for every organisation. With tech developing at ever-increasing speeds, mapping the future technological ‘art of the possible’ to your customers’ wants and needs is a core capability that should sit at the heart of your organisation’s growth engine. At PiC we see eight important trends […]

What does sustainability mean to PiC

With our business now well established and growing at pace, we’ve spent time over the summer thinking hard about what sustainability means to us. We’ve chosen to define sustainability in its broadest sense, using John Elkington’s increasingly influential ‘people, planet, profits’ model, first formulated in 1994. In an article published by Forbes in 2019, Elkington […]

Martin Sheldon

Simon Clayton

Perspective Business Consultancy Ltd

Nick Cains

boxchange

Annabel Baxter-Gill

Did you just buy what they think they just sold?

Did you just buy what they think they sold?  IT services contracts tend to be weighty and they tend to be complex. This isn’t a surprise when you understand they effectively underpin the core delivery engine of most modern organisations. Here in my home office there’s a trophy shelf with some personal ‘greatest hits’ on […]

Celebrating our 3rd birthday at the Midland Hotel, Manchester

Our employees, associates, community members and commercial partners met up at Manchester’s Midland Hotel on November 4th 2021 to celebrate our 3rd birthday and catch up with colleagues and network. After almost two years of virtual meetings and home based working for many, it really was fantastic to finally meet face to face. Our founders, […]

Partners in Change & Emmaus: A Successful Year!

Emmaus UK is the charity partner of Partners in Change and we are proud to share the news that we are extending our fundraising and pro-bono consulting relationship for a second year.  At our recent team event we presented the organisation with a cheque for £10,550, representing the total monies raised over a successful first […]

Retail

Developed the omni-channel strategy for a major UK retail bank. Managed a team of channel and product experts, successfully delivered omni-channel activities that merged digital and retail experiences helping the client deliver significant cost savings and increase revenue.

Retail

Created and launched a programme of ‘digital disruption’ innovation projects for private banking which led to a significant increase in customer awareness, traffic and conversion . Developed and rolled out apps increasing customer awareness, simplifying customer journeys resulting in improved conversion rates.

Retail

Delivered global eCommerce & ERP re-platform and builds for Europe, North America, Australasia. Led programmes to map the customer journey processes, existing and Target Operating Model. Delivered B2B and D2C eCommerce platforms managing end to end fulfilment, pre and post sales processes. Delivered global digital marketing strategies for SEO, Content, PPC and Social Media.

Richard Hatton

Mike Kelly

Leading change in the age of the algorithm.

In the late 2000s I remember watching the original ‘Shift Happens’ video with hundreds of colleagues at an annual conference. It dominated the evening’s conversations – it gave everyone a new perspective on the speed at which change was coming down the line. Even now 14 years on it is eye-opening. Much of what is […]

When Digital Transformation Goes Wrong: Your Views

Thanks to all who responded to our recent post focusing on Digital Transformation nightmares.  We received an avalanche of anecdotes and points of view from colleagues and clients happy to share their experiences. One trend stood out; the lengthiest (and most emotionally charged!) exchanges were those that had impacted our lives as consumers. It quickly […]

Why legacy systems needn’t hold back your digital transformation.

As organisations consider their future direction and identify what change to pursue in order to remain relevant to their customers, attractive to their workforce and profitable for their investors, digital transformation is often high on the priority list. Speaking with clients and colleagues across our network, legacy systems are mentioned frequently as a problem; they […]

Digital Transformation: Why your customers expect more than ever.

Each and every one of us is exposed to the digital transformation efforts of all sorts of organisations every day. Whether it is business, local councils, central government or the NHS we are all rapidly learning to adapt to and embrace the rapid evolution of digital technology. The eighteen months of global lockdown we’ve all […]

Daniel McMillan

What is an organisation’s ‘Change Capability’?

There are many factors which contribute towards an organisation’s ability to change. Whatever factors are relevant to your organisation, trying to improve your ability to land sustainable change from within starts by establishing clarity for your specific organisation (now and in the foreseeable future) on what will contribute towards your ability to make successful change [...]

Time to enhance your organisation’s change capability?

Enhancing your organisation’s change capability can sound like a rather theoretical exercise, taking away focus and effort from day to day change delivery. This can be especially true in the situation where the pressures to deliver are high, everyone is heads down focused on this, and finding the time to look up and at the […]

Key questions every Transformation Director must ask.

Transformation and complex change programmes are usually high stakes activities that eat up time, money and human resources. Before embarking on any such programme there are many preparatory steps to be taken. However, in practice there are nine questions that must be asked first and foremost. If the answer to any one of these is […]

June 2021 Update: Progress with our charity partner Emmaus UK

We’re proud to say we’ve now exceeded the £5000 mark in our fundraising for Emmaus. This includes £900 raised via a weight-loss challenge (the 8 participants lost over 20kg). As I write we have a team member midway through her ‘Marathon Challenge’ and we’re planning an online Treasure Hunt at our Summer Event. Beyond raising […]

The Five Myths of the Steering Group

Any complex change or digital transformation programme needs a well governed and well executed steering group if it is to deliver effective, efficient and sustainable results. Working at its best, a steering group should drive your change programme forward by removing blockers, resolving issues and mitigating risks and, as a result, ultimately keeping things on […]

Manufacturing

Mobilised the PMO for an ERP finance transformation programme to support the delivery of a global, cloud-based ERP solution.

The Future of Change Leadership: Lessons from the Olympic Hothouse

In this guest article written by leadership expert Jonny Man, he explores the future of change leadership in light of the challenges posed by the pandemic-triggered ‘great acceleration’ and the ‘fourth industrial revolution’.  I recently had the chance to speak with a range of senior executives to hear their views on the future of change, […]

Managing a Crisis: Ten Leadership Lessons

Managing a Crisis: Ten leadership lessons – Dave Jepson In my career I have been involved with two crises in which serious unexpected events threatened the health and lives of many people. A year  into the Covid crisis, I’ve watched the government navigate a course through countless issues and come to the conclusion that some […]

Geoff Mason

Sam Chatham

Nick Sarsfield

Ben O’Brien

Graham Blower

Craig Ryder

Graham Murray

Richard Newton

Gordon McIntosh

Grove Consulting

Priya Murphy

Dave Chatham

Dave Jepson

Manufacturing

Established control of spend with incumbent partners and suppliers by implementing process, governance and contractual changes whilst maintaining good working relationships.

Prof. Services

Designed, established and ran the iPMO to oversee a programme delivering over $1bn in savings for a pioneering digital technology company.

Retail

Orchestrated Europe’s largest retail ERP programme, supporting Programme Director with mobilisation, governance, delivery control and the relationships with key stakeholders.

Financial Services

Supported Digital Transformation of a Global Bank’s Open Banking programme, providing full PMO Services and ensuring regulatory compliance.

The Covid Vaccine Journey: Miracle or transformational excellence?

It is fair to say we all owe a great debt to the brilliant work that has driven the development of the various vaccines that have emerged around the world in the past few weeks. Each of the three widely reported western programmes seems to have achieved their desired outcomes in 10-20% of the time […]

Leading change: the fine line between driving performance and bullying.

Workplace bullying is currently a hot topic with events in the UK Home Office under the spotlight, but this is just the latest of many alleged transgressions by individuals and organisations to hit the headlines. For all those charged with leading change, it is a pertinent topic. Change leadership often requires people to be persuaded […]

Lockdown 2: Tips to keep your team positive

As I’m writing this article, the sun is low in the sky and we’re about to embark on at least another month in lockdown. It would be easy to be gloomy about the coming weeks but, in the spirit of continuous improvement, I thought it worthwhile to share the pooled wisdom of my colleagues on […]

Navigating Out of Major Disruption

None of us have ever known a period like this. At a time when the UK economy shrank by more than 20% in one month every individual and every organisation is having to grapple with what the future might be and what they want their place in that future to be.

Navigating Through Disruptive Change: Looking Forward

Navigating Through Disruptive Change: Myers-Briggs & Remote Teams

Navigating Through Disruptive Change: Communication Challenges

Continuing PiC’s series of articles and items reflecting on the challenges of leading through disruptive change, this one summarises some of the communication challenges, and above all the certainty that you will not be able to please everyone. We summarise that four key outcomes are desireable from leaders’ communications: the importance of establishing authority and […]

Navigating Through Disruptive Change: The Change Curve

Navigating Through Disruptive Change: The Change Curve

A year in, and 7 reflections on our new business

Around 18 months ago I vividly remember a conversation with Samantha, my wife. It was about leaving my great job after ten years and setting up our own consulting company with, my now business partner, Dave Jepson. She gave me a look that I’ll never forget – brilliantly supportive of someone standing on the edge […]

Assurance: the Good, the Bad, and the Ugly

Assurance is a vital component of change delivery, and therefore an essential delivery competence, though, all too often, like a visit to the Doctor, it is applied too late. A recurrent theme for us at Partners in Change is that prevention is better, and cheaper, than cure – but you do need to make sure […]

CASE STUDIES

ISQM1: Leveraging your investment to drive business value.

ISQM1 is a challenging standard, yet it has the potential to offer terrific rewards for firms that embrace its principles and recognise them as a platform for value creation.    ISQM1 – The story so far The International Standard on Quality Management (ISQM1) is now a year into its implementation journey. For firms that perform […]

Mark Simmonds

Shelby Reavy

Bal Hegedus-Pickvance

The Metaverse: A PiC Digital Point of View

Is the metaverse emerging as the next big thing? Like ‘big data ‘in the 90s, CX in the noughties and ‘digital transformation’ in the last decade, senior leaders everywhere are already being swamped by a heady mixture of speculation, propaganda and wishful thinking. Here’s a two-minute read covering what you need to know right now.  […]

Ten key questions to help drive digital transformation success

Despite what technology providers tell you, new technology in any organisation is rarely plug and play. Before any commitments are made, we would recommend that ambitious businesses ask themselves these ten questions. Digital transformation can bring about significant benefits for businesses, including increased efficiency, improved customer experiences, and new revenue streams. However, it is important […]

Can AI help improve your business operations and decision-making?

Artificial intelligence (AI) is rapidly becoming one of the most transformative technologies of our time, with the potential to revolutionise industries and improve our daily lives in countless ways. The world of AI is constantly evolving, with new breakthroughs and innovations happening all the time.  Most recently we’ve all been witness to Chat GPT and […]

Don’t just think Agile, think Agility. Why agility is what your business really needs.

The agile framework is often portrayed as a panacea to cure every organisation’s change challenges. It clearly has its place and has worked wonders for some, yet we see ‘agility’ as a far more valuable capability within which the agile framework may, or may not, play a part. Embracing agility is a key business trend, […]

Digital transformation: Technology and data alone are never the answer

Digital is often thought of as being synonymous with technology and data, and it is true that these are important aspects of the digital landscape. However, digital is about much more than just tech and data. In fact, if any digital transformation is to be truly successful it must encompass and orchestrate change across a […]

Digital Trends 2023

Understanding current and future digital trends is a vital activity for every organisation. With tech developing at ever-increasing speeds, mapping the future technological ‘art of the possible’ to your customers’ wants and needs is a core capability that should sit at the heart of your organisation’s growth engine. At PiC we see eight important trends […]

What does sustainability mean to PiC

With our business now well established and growing at pace, we’ve spent time over the summer thinking hard about what sustainability means to us. We’ve chosen to define sustainability in its broadest sense, using John Elkington’s increasingly influential ‘people, planet, profits’ model, first formulated in 1994. In an article published by Forbes in 2019, Elkington […]

Martin Sheldon

Simon Clayton

Perspective Business Consultancy Ltd

Nick Cains

boxchange

Annabel Baxter-Gill

Did you just buy what they think they just sold?

Did you just buy what they think they sold?  IT services contracts tend to be weighty and they tend to be complex. This isn’t a surprise when you understand they effectively underpin the core delivery engine of most modern organisations. Here in my home office there’s a trophy shelf with some personal ‘greatest hits’ on […]

Celebrating our 3rd birthday at the Midland Hotel, Manchester

Our employees, associates, community members and commercial partners met up at Manchester’s Midland Hotel on November 4th 2021 to celebrate our 3rd birthday and catch up with colleagues and network. After almost two years of virtual meetings and home based working for many, it really was fantastic to finally meet face to face. Our founders, […]

Partners in Change & Emmaus: A Successful Year!

Emmaus UK is the charity partner of Partners in Change and we are proud to share the news that we are extending our fundraising and pro-bono consulting relationship for a second year.  At our recent team event we presented the organisation with a cheque for £10,550, representing the total monies raised over a successful first […]

Retail

Developed the omni-channel strategy for a major UK retail bank. Managed a team of channel and product experts, successfully delivered omni-channel activities that merged digital and retail experiences helping the client deliver significant cost savings and increase revenue.

Retail

Created and launched a programme of ‘digital disruption’ innovation projects for private banking which led to a significant increase in customer awareness, traffic and conversion . Developed and rolled out apps increasing customer awareness, simplifying customer journeys resulting in improved conversion rates.

Retail

Delivered global eCommerce & ERP re-platform and builds for Europe, North America, Australasia. Led programmes to map the customer journey processes, existing and Target Operating Model. Delivered B2B and D2C eCommerce platforms managing end to end fulfilment, pre and post sales processes. Delivered global digital marketing strategies for SEO, Content, PPC and Social Media.

Richard Hatton

Mike Kelly

Leading change in the age of the algorithm.

In the late 2000s I remember watching the original ‘Shift Happens’ video with hundreds of colleagues at an annual conference. It dominated the evening’s conversations – it gave everyone a new perspective on the speed at which change was coming down the line. Even now 14 years on it is eye-opening. Much of what is […]

When Digital Transformation Goes Wrong: Your Views

Thanks to all who responded to our recent post focusing on Digital Transformation nightmares.  We received an avalanche of anecdotes and points of view from colleagues and clients happy to share their experiences. One trend stood out; the lengthiest (and most emotionally charged!) exchanges were those that had impacted our lives as consumers. It quickly […]

Why legacy systems needn’t hold back your digital transformation.

As organisations consider their future direction and identify what change to pursue in order to remain relevant to their customers, attractive to their workforce and profitable for their investors, digital transformation is often high on the priority list. Speaking with clients and colleagues across our network, legacy systems are mentioned frequently as a problem; they […]

Digital Transformation: Why your customers expect more than ever.

Each and every one of us is exposed to the digital transformation efforts of all sorts of organisations every day. Whether it is business, local councils, central government or the NHS we are all rapidly learning to adapt to and embrace the rapid evolution of digital technology. The eighteen months of global lockdown we’ve all […]

Daniel McMillan

What is an organisation’s ‘Change Capability’?

There are many factors which contribute towards an organisation’s ability to change. Whatever factors are relevant to your organisation, trying to improve your ability to land sustainable change from within starts by establishing clarity for your specific organisation (now and in the foreseeable future) on what will contribute towards your ability to make successful change [...]

Time to enhance your organisation’s change capability?

Enhancing your organisation’s change capability can sound like a rather theoretical exercise, taking away focus and effort from day to day change delivery. This can be especially true in the situation where the pressures to deliver are high, everyone is heads down focused on this, and finding the time to look up and at the […]

Key questions every Transformation Director must ask.

Transformation and complex change programmes are usually high stakes activities that eat up time, money and human resources. Before embarking on any such programme there are many preparatory steps to be taken. However, in practice there are nine questions that must be asked first and foremost. If the answer to any one of these is […]

June 2021 Update: Progress with our charity partner Emmaus UK

We’re proud to say we’ve now exceeded the £5000 mark in our fundraising for Emmaus. This includes £900 raised via a weight-loss challenge (the 8 participants lost over 20kg). As I write we have a team member midway through her ‘Marathon Challenge’ and we’re planning an online Treasure Hunt at our Summer Event. Beyond raising […]

The Five Myths of the Steering Group

Any complex change or digital transformation programme needs a well governed and well executed steering group if it is to deliver effective, efficient and sustainable results. Working at its best, a steering group should drive your change programme forward by removing blockers, resolving issues and mitigating risks and, as a result, ultimately keeping things on […]

Manufacturing

Mobilised the PMO for an ERP finance transformation programme to support the delivery of a global, cloud-based ERP solution.

The Future of Change Leadership: Lessons from the Olympic Hothouse

In this guest article written by leadership expert Jonny Man, he explores the future of change leadership in light of the challenges posed by the pandemic-triggered ‘great acceleration’ and the ‘fourth industrial revolution’.  I recently had the chance to speak with a range of senior executives to hear their views on the future of change, […]

Managing a Crisis: Ten Leadership Lessons

Managing a Crisis: Ten leadership lessons – Dave Jepson In my career I have been involved with two crises in which serious unexpected events threatened the health and lives of many people. A year  into the Covid crisis, I’ve watched the government navigate a course through countless issues and come to the conclusion that some […]

Geoff Mason

Sam Chatham

Nick Sarsfield

Ben O’Brien

Graham Blower

Craig Ryder

Graham Murray

Richard Newton

Gordon McIntosh

Grove Consulting

Priya Murphy

Dave Chatham

Dave Jepson

Manufacturing

Established control of spend with incumbent partners and suppliers by implementing process, governance and contractual changes whilst maintaining good working relationships.

Prof. Services

Designed, established and ran the iPMO to oversee a programme delivering over $1bn in savings for a pioneering digital technology company.

Retail

Orchestrated Europe’s largest retail ERP programme, supporting Programme Director with mobilisation, governance, delivery control and the relationships with key stakeholders.

Financial Services

Supported Digital Transformation of a Global Bank’s Open Banking programme, providing full PMO Services and ensuring regulatory compliance.

The Covid Vaccine Journey: Miracle or transformational excellence?

It is fair to say we all owe a great debt to the brilliant work that has driven the development of the various vaccines that have emerged around the world in the past few weeks. Each of the three widely reported western programmes seems to have achieved their desired outcomes in 10-20% of the time […]

Leading change: the fine line between driving performance and bullying.

Workplace bullying is currently a hot topic with events in the UK Home Office under the spotlight, but this is just the latest of many alleged transgressions by individuals and organisations to hit the headlines. For all those charged with leading change, it is a pertinent topic. Change leadership often requires people to be persuaded […]

Lockdown 2: Tips to keep your team positive

As I’m writing this article, the sun is low in the sky and we’re about to embark on at least another month in lockdown. It would be easy to be gloomy about the coming weeks but, in the spirit of continuous improvement, I thought it worthwhile to share the pooled wisdom of my colleagues on […]

Navigating Out of Major Disruption

None of us have ever known a period like this. At a time when the UK economy shrank by more than 20% in one month every individual and every organisation is having to grapple with what the future might be and what they want their place in that future to be.

Navigating Through Disruptive Change: Looking Forward

Navigating Through Disruptive Change: Myers-Briggs & Remote Teams

Navigating Through Disruptive Change: Communication Challenges

Continuing PiC’s series of articles and items reflecting on the challenges of leading through disruptive change, this one summarises some of the communication challenges, and above all the certainty that you will not be able to please everyone. We summarise that four key outcomes are desireable from leaders’ communications: the importance of establishing authority and […]

Navigating Through Disruptive Change: The Change Curve

Navigating Through Disruptive Change: The Change Curve

A year in, and 7 reflections on our new business

Around 18 months ago I vividly remember a conversation with Samantha, my wife. It was about leaving my great job after ten years and setting up our own consulting company with, my now business partner, Dave Jepson. She gave me a look that I’ll never forget – brilliantly supportive of someone standing on the edge […]

Assurance: the Good, the Bad, and the Ugly

Assurance is a vital component of change delivery, and therefore an essential delivery competence, though, all too often, like a visit to the Doctor, it is applied too late. A recurrent theme for us at Partners in Change is that prevention is better, and cheaper, than cure – but you do need to make sure […]

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