Craig-Gilham-Partners-in-Change

Craig Gilham

Delivery Director

statement

“Do or do not. There is no try”

Yoda

I am passionate about helping customers deliver transformational change and seeing the difference it makes, not only for the company, but also to their day-to-day lives. In any role, my motivation is to deliver change, drive operational excellence and ensure efficiencies are achieved through good process and well-implemented technology.   It is for this very reason I have joined Partners in Change. It’s a real privilege to be surrounded by a warm and friendly team who all wish to deliver great outcomes together with our customers.

More recently I have supported organisations shape new strategies, deliver organisational redesign programmes, including outsourcing, and lead on digital, technology and cultural transformation programmes. I get my buzz out of helping companies evolve their ecosystems (Strategies, People, Product, Technology and Cultural transformations) to be both more efficient and effective in creating truly sustainable and evolving businesses.

My ultimate goal, with any business, is to ‘make change happen’ and I have the energy, expertise and drive to achieve this. I also like to bring personality and a sense of fun to my work and have found this to be the best way to get the most out of any challenge.

EXPERIENCE

Martin Sheldon

Simon Clayton

Perspective Business Consultancy Ltd

Nick Cains

Nazia Sultana

Mark McAleer

boxchange

Annabel Baxter-Gill

Did you just buy what they think they just sold?

Did you just buy what they think they sold?  IT services contracts tend to be weighty and they tend to be complex. This isn’t a surprise when you understand they effectively underpin the core delivery engine of most modern organisations. Here in my home office there’s a trophy shelf with some personal ‘greatest hits’ on […]

Celebrating our 3rd birthday at the Midland Hotel, Manchester

Our employees, associates, community members and commercial partners met up at Manchester’s Midland Hotel on November 4th 2021 to celebrate our 3rd birthday and catch up with colleagues and network. After almost two years of virtual meetings and home based working for many, it really was fantastic to finally meet face to face. Our founders, […]

Partners in Change & Emmaus: A Successful Year!

Emmaus UK is the charity partner of Partners in Change and we are proud to share the news that we are extending our fundraising and pro-bono consulting relationship for a second year.  At our recent team event we presented the organisation with a cheque for £10,550, representing the total monies raised over a successful first […]

Retail

Developed the omni-channel strategy for a major UK retail bank. Managed a team of channel and product experts, successfully delivered omni-channel activities that merged digital and retail experiences helping the client deliver significant cost savings and increase revenue.

Retail

Created and launched a programme of ‘digital disruption’ innovation projects for private banking which led to a significant increase in customer awareness, traffic and conversion . Developed and rolled out apps increasing customer awareness, simplifying customer journeys resulting in improved conversion rates.

Retail

Delivered global eCommerce & ERP re-platform and builds for Europe, North America, Australasia. Led programmes to map the customer journey processes, existing and Target Operating Model. Delivered B2B and D2C eCommerce platforms managing end to end fulfilment, pre and post sales processes. Delivered global digital marketing strategies for SEO, Content, PPC and Social Media.

Richard Hatton

Mike Kelly

Craig Gilham

Leading change in the age of the algorithm.

In the late 2000s I remember watching the original ‘Shift Happens’ video with hundreds of colleagues at an annual conference. It dominated the evening’s conversations – it gave everyone a new perspective on the speed at which change was coming down the line. Even now 14 years on it is eye-opening. Much of what is […]

When Digital Transformation Goes Wrong: Your Views

Thanks to all who responded to our recent post focusing on Digital Transformation nightmares.  We received an avalanche of anecdotes and points of view from colleagues and clients happy to share their experiences. One trend stood out; the lengthiest (and most emotionally charged!) exchanges were those that had impacted our lives as consumers. It quickly […]

Why legacy systems needn’t hold back your digital transformation.

As organisations consider their future direction and identify what change to pursue in order to remain relevant to their customers, attractive to their workforce and profitable for their investors, digital transformation is often high on the priority list. Speaking with clients and colleagues across our network, legacy systems are mentioned frequently as a problem; they […]

Digital Transformation: Why your customers expect more than ever.

Each and every one of us is exposed to the digital transformation efforts of all sorts of organisations every day. Whether it is business, local councils, central government or the NHS we are all rapidly learning to adapt to and embrace the rapid evolution of digital technology. The eighteen months of global lockdown we’ve all […]

What is an organisation’s ‘Change Capability’?

There are many factors which contribute towards an organisation’s ability to change. Whatever factors are relevant to your organisation, trying to improve your ability to land sustainable change from within starts by establishing clarity for your specific organisation (now and in the foreseeable future) on what will contribute towards your ability to make successful change [...]

Time to enhance your organisation’s change capability?

Enhancing your organisation’s change capability can sound like a rather theoretical exercise, taking away focus and effort from day to day change delivery. This can be especially true in the situation where the pressures to deliver are high, everyone is heads down focused on this, and finding the time to look up and at the […]

Key questions every Transformation Director must ask.

Transformation and complex change programmes are usually high stakes activities that eat up time, money and human resources. Before embarking on any such programme there are many preparatory steps to be taken. However, in practice there are nine questions that must be asked first and foremost. If the answer to any one of these is […]

June 2021 Update: Progress with our charity partner Emmaus UK

We’re proud to say we’ve now exceeded the £5000 mark in our fundraising for Emmaus. This includes £900 raised via a weight-loss challenge (the 8 participants lost over 20kg). As I write we have a team member midway through her ‘Marathon Challenge’ and we’re planning an online Treasure Hunt at our Summer Event. Beyond raising […]

The Five Myths of the Steering Group

Any complex change or digital transformation programme needs a well governed and well executed steering group if it is to deliver effective, efficient and sustainable results. Working at its best, a steering group should drive your change programme forward by removing blockers, resolving issues and mitigating risks and, as a result, ultimately keeping things on […]

Manufacturing

Mobilised the PMO for an ERP finance transformation programme to support the delivery of a global, cloud-based ERP solution.

The Future of Change Leadership: Lessons from the Olympic Hothouse

In this guest article written by leadership expert Jonny Man, he explores the future of change leadership in light of the challenges posed by the pandemic-triggered ‘great acceleration’ and the ‘fourth industrial revolution’.  I recently had the chance to speak with a range of senior executives to hear their views on the future of change, […]

Managing a Crisis: Ten Leadership Lessons

Managing a Crisis: Ten leadership lessons – Dave Jepson In my career I have been involved with two crises in which serious unexpected events threatened the health and lives of many people. A year  into the Covid crisis, I’ve watched the government navigate a course through countless issues and come to the conclusion that some […]

Geoff Mason

Sam Chatham

Nick Sarsfield

Tony Edwards

Associate

Ben O’Brien

Graham Blower

Gabby Parker

Craig Ryder

Graham Murray

Richard Newton

Gordon McIntosh

Grove Consulting

Sarah Rushe

Dave Chatham

Dave Jepson

Manufacturing

Established control of spend with incumbent partners and suppliers by implementing process, governance and contractual changes whilst maintaining good working relationships.

Prof. Services

Designed, established and ran the iPMO to oversee a programme delivering over $1bn in savings for a pioneering digital technology company.

Retail

Orchestrated Europe’s largest retail ERP programme, supporting Programme Director with mobilisation, governance, delivery control and the relationships with key stakeholders.

Financial Services

Supported Digital Transformation of a Global Bank’s Open Banking programme, providing full PMO Services and ensuring regulatory compliance.

The Covid Vaccine Journey: Miracle or transformational excellence?

It is fair to say we all owe a great debt to the brilliant work that has driven the development of the various vaccines that have emerged around the world in the past few weeks. Each of the three widely reported western programmes seems to have achieved their desired outcomes in 10-20% of the time […]

Leading change: the fine line between driving performance and bullying.

Workplace bullying is currently a hot topic with events in the UK Home Office under the spotlight, but this is just the latest of many alleged transgressions by individuals and organisations to hit the headlines. For all those charged with leading change, it is a pertinent topic. Change leadership often requires people to be persuaded […]

Lockdown 2: Tips to keep your team positive

As I’m writing this article, the sun is low in the sky and we’re about to embark on at least another month in lockdown. It would be easy to be gloomy about the coming weeks but, in the spirit of continuous improvement, I thought it worthwhile to share the pooled wisdom of my colleagues on […]

Navigating Out of Major Disruption

None of us have ever known a period like this. At a time when the UK economy shrank by more than 20% in one month every individual and every organisation is having to grapple with what the future might be and what they want their place in that future to be.

Navigating Through Disruptive Change: Looking Forward

Navigating Through Disruptive Change: Myers-Briggs & Remote Teams

Navigating Through Disruptive Change: Communication Challenges

Continuing PiC’s series of articles and items reflecting on the challenges of leading through disruptive change, this one summarises some of the communication challenges, and above all the certainty that you will not be able to please everyone. We summarise that four key outcomes are desireable from leaders’ communications: the importance of establishing authority and […]

Navigating Through Disruptive Change: The Change Curve

Navigating Through Disruptive Change: The Change Curve

A year in, and 7 reflections on our new business

Around 18 months ago I vividly remember a conversation with Samantha, my wife. It was about leaving my great job after ten years and setting up our own consulting company with, my now business partner, Dave Jepson. She gave me a look that I’ll never forget – brilliantly supportive of someone standing on the edge […]

Assurance: the Good, the Bad, and the Ugly

Assurance is a vital component of change delivery, and therefore an essential delivery competence, though, all too often, like a visit to the Doctor, it is applied too late. A recurrent theme for us at Partners in Change is that prevention is better, and cheaper, than cure – but you do need to make sure […]

CASE STUDIES

Martin Sheldon

Simon Clayton

Perspective Business Consultancy Ltd

Nick Cains

Nazia Sultana

Mark McAleer

boxchange

Annabel Baxter-Gill

Did you just buy what they think they just sold?

Did you just buy what they think they sold?  IT services contracts tend to be weighty and they tend to be complex. This isn’t a surprise when you understand they effectively underpin the core delivery engine of most modern organisations. Here in my home office there’s a trophy shelf with some personal ‘greatest hits’ on […]

Celebrating our 3rd birthday at the Midland Hotel, Manchester

Our employees, associates, community members and commercial partners met up at Manchester’s Midland Hotel on November 4th 2021 to celebrate our 3rd birthday and catch up with colleagues and network. After almost two years of virtual meetings and home based working for many, it really was fantastic to finally meet face to face. Our founders, […]

Partners in Change & Emmaus: A Successful Year!

Emmaus UK is the charity partner of Partners in Change and we are proud to share the news that we are extending our fundraising and pro-bono consulting relationship for a second year.  At our recent team event we presented the organisation with a cheque for £10,550, representing the total monies raised over a successful first […]

Retail

Developed the omni-channel strategy for a major UK retail bank. Managed a team of channel and product experts, successfully delivered omni-channel activities that merged digital and retail experiences helping the client deliver significant cost savings and increase revenue.

Retail

Created and launched a programme of ‘digital disruption’ innovation projects for private banking which led to a significant increase in customer awareness, traffic and conversion . Developed and rolled out apps increasing customer awareness, simplifying customer journeys resulting in improved conversion rates.

Retail

Delivered global eCommerce & ERP re-platform and builds for Europe, North America, Australasia. Led programmes to map the customer journey processes, existing and Target Operating Model. Delivered B2B and D2C eCommerce platforms managing end to end fulfilment, pre and post sales processes. Delivered global digital marketing strategies for SEO, Content, PPC and Social Media.

Richard Hatton

Mike Kelly

Craig Gilham

Leading change in the age of the algorithm.

In the late 2000s I remember watching the original ‘Shift Happens’ video with hundreds of colleagues at an annual conference. It dominated the evening’s conversations – it gave everyone a new perspective on the speed at which change was coming down the line. Even now 14 years on it is eye-opening. Much of what is […]

When Digital Transformation Goes Wrong: Your Views

Thanks to all who responded to our recent post focusing on Digital Transformation nightmares.  We received an avalanche of anecdotes and points of view from colleagues and clients happy to share their experiences. One trend stood out; the lengthiest (and most emotionally charged!) exchanges were those that had impacted our lives as consumers. It quickly […]

Why legacy systems needn’t hold back your digital transformation.

As organisations consider their future direction and identify what change to pursue in order to remain relevant to their customers, attractive to their workforce and profitable for their investors, digital transformation is often high on the priority list. Speaking with clients and colleagues across our network, legacy systems are mentioned frequently as a problem; they […]

Digital Transformation: Why your customers expect more than ever.

Each and every one of us is exposed to the digital transformation efforts of all sorts of organisations every day. Whether it is business, local councils, central government or the NHS we are all rapidly learning to adapt to and embrace the rapid evolution of digital technology. The eighteen months of global lockdown we’ve all […]

What is an organisation’s ‘Change Capability’?

There are many factors which contribute towards an organisation’s ability to change. Whatever factors are relevant to your organisation, trying to improve your ability to land sustainable change from within starts by establishing clarity for your specific organisation (now and in the foreseeable future) on what will contribute towards your ability to make successful change [...]

Time to enhance your organisation’s change capability?

Enhancing your organisation’s change capability can sound like a rather theoretical exercise, taking away focus and effort from day to day change delivery. This can be especially true in the situation where the pressures to deliver are high, everyone is heads down focused on this, and finding the time to look up and at the […]

Key questions every Transformation Director must ask.

Transformation and complex change programmes are usually high stakes activities that eat up time, money and human resources. Before embarking on any such programme there are many preparatory steps to be taken. However, in practice there are nine questions that must be asked first and foremost. If the answer to any one of these is […]

June 2021 Update: Progress with our charity partner Emmaus UK

We’re proud to say we’ve now exceeded the £5000 mark in our fundraising for Emmaus. This includes £900 raised via a weight-loss challenge (the 8 participants lost over 20kg). As I write we have a team member midway through her ‘Marathon Challenge’ and we’re planning an online Treasure Hunt at our Summer Event. Beyond raising […]

The Five Myths of the Steering Group

Any complex change or digital transformation programme needs a well governed and well executed steering group if it is to deliver effective, efficient and sustainable results. Working at its best, a steering group should drive your change programme forward by removing blockers, resolving issues and mitigating risks and, as a result, ultimately keeping things on […]

Manufacturing

Mobilised the PMO for an ERP finance transformation programme to support the delivery of a global, cloud-based ERP solution.

The Future of Change Leadership: Lessons from the Olympic Hothouse

In this guest article written by leadership expert Jonny Man, he explores the future of change leadership in light of the challenges posed by the pandemic-triggered ‘great acceleration’ and the ‘fourth industrial revolution’.  I recently had the chance to speak with a range of senior executives to hear their views on the future of change, […]

Managing a Crisis: Ten Leadership Lessons

Managing a Crisis: Ten leadership lessons – Dave Jepson In my career I have been involved with two crises in which serious unexpected events threatened the health and lives of many people. A year  into the Covid crisis, I’ve watched the government navigate a course through countless issues and come to the conclusion that some […]

Geoff Mason

Sam Chatham

Nick Sarsfield

Tony Edwards

Associate

Ben O’Brien

Graham Blower

Gabby Parker

Craig Ryder

Graham Murray

Richard Newton

Gordon McIntosh

Grove Consulting

Sarah Rushe

Dave Chatham

Dave Jepson

Manufacturing

Established control of spend with incumbent partners and suppliers by implementing process, governance and contractual changes whilst maintaining good working relationships.

Prof. Services

Designed, established and ran the iPMO to oversee a programme delivering over $1bn in savings for a pioneering digital technology company.

Retail

Orchestrated Europe’s largest retail ERP programme, supporting Programme Director with mobilisation, governance, delivery control and the relationships with key stakeholders.

Financial Services

Supported Digital Transformation of a Global Bank’s Open Banking programme, providing full PMO Services and ensuring regulatory compliance.

The Covid Vaccine Journey: Miracle or transformational excellence?

It is fair to say we all owe a great debt to the brilliant work that has driven the development of the various vaccines that have emerged around the world in the past few weeks. Each of the three widely reported western programmes seems to have achieved their desired outcomes in 10-20% of the time […]

Leading change: the fine line between driving performance and bullying.

Workplace bullying is currently a hot topic with events in the UK Home Office under the spotlight, but this is just the latest of many alleged transgressions by individuals and organisations to hit the headlines. For all those charged with leading change, it is a pertinent topic. Change leadership often requires people to be persuaded […]

Lockdown 2: Tips to keep your team positive

As I’m writing this article, the sun is low in the sky and we’re about to embark on at least another month in lockdown. It would be easy to be gloomy about the coming weeks but, in the spirit of continuous improvement, I thought it worthwhile to share the pooled wisdom of my colleagues on […]

Navigating Out of Major Disruption

None of us have ever known a period like this. At a time when the UK economy shrank by more than 20% in one month every individual and every organisation is having to grapple with what the future might be and what they want their place in that future to be.

Navigating Through Disruptive Change: Looking Forward

Navigating Through Disruptive Change: Myers-Briggs & Remote Teams

Navigating Through Disruptive Change: Communication Challenges

Continuing PiC’s series of articles and items reflecting on the challenges of leading through disruptive change, this one summarises some of the communication challenges, and above all the certainty that you will not be able to please everyone. We summarise that four key outcomes are desireable from leaders’ communications: the importance of establishing authority and […]

Navigating Through Disruptive Change: The Change Curve

Navigating Through Disruptive Change: The Change Curve

A year in, and 7 reflections on our new business

Around 18 months ago I vividly remember a conversation with Samantha, my wife. It was about leaving my great job after ten years and setting up our own consulting company with, my now business partner, Dave Jepson. She gave me a look that I’ll never forget – brilliantly supportive of someone standing on the edge […]

Assurance: the Good, the Bad, and the Ugly

Assurance is a vital component of change delivery, and therefore an essential delivery competence, though, all too often, like a visit to the Doctor, it is applied too late. A recurrent theme for us at Partners in Change is that prevention is better, and cheaper, than cure – but you do need to make sure […]

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