DIGITAL TRANSFORMATION DRIVEN BY CHANGE MANAGEMENT EXCELLENCE
PIC believes that effective digital transformation is enabled by excellence in four key components: Strategy, Readiness, Execution and Continuous Improvement. This excellence is underpinned by ‘oxygen’ in the form of strong data to support decisions, a progressive culture that supports change, access to resource capability and capacity to execute the right kind of transformation and a unified, sequenced roadmap of activities that blend IT and change management best practice.
The most effective digital transformations are ‘human-centric’. This means they are designed around the needs of human beings; in the case of a large scale digitization of an internal system this means colleagues and their day to day experience of the new technology; in the case of new digital channel activity, whether it’s a website, a customer portal or an app, the target customer experience at every touchpoint drives decision making.
THE PIC DIGITAL TRANSFORMATION FRAMEWORK
Our expertise in managing and delivering complex business change means our approach to digital transformation is underpinned by change management excellence. We have now applied that same level of control and understanding to digital transformation. As part of our ‘pathfinder’ approach to working with our clients we deploy our DIGITAL TRANSFORMATION FRAMEWORK. Designed to help us understand your appetite for digital transformation and your digital maturity, it identifies a set of clear actions required to move your business through the relevant stages of digital maturity to ensure your business is best positioned to deliver digital transformation success.
Our DIGITAL TRANSFORMATION FRAMEWORK is agnostic of your current or planned project delivery methodology. We will work with you as a business to execute the digital transformation within the delivery parameters that we set out at the start of the programme.
PiC: SOURCING & COMMERCIAL SERVICES
When Digital Transformation Goes Wrong: Your Views
Thanks to all who responded to our recent post focusing on Digital Transformation nightmares. We received an avalanche of anecdotes and points of view from colleagues and clients happy to share their experiences. One trend stood out; the lengthiest (and most emotionally charged!) exchanges were those that had impacted our lives as consumers. It quickly […]
16 September 2021
Why legacy systems needn’t hold back your digital transformation.
As organisations consider their future direction and identify what change to pursue in order to remain relevant to their customers, attractive to their workforce and profitable for their investors, digital transformation is often high on the priority list. Speaking with clients and colleagues across our network, legacy systems are mentioned frequently as a problem; they […]
10 September 2021
Digital Transformation: Why your customers expect more than ever.
Each and every one of us is exposed to the digital transformation efforts of all sorts of organisations every day. Whether it is business, local councils, central government or the NHS we are all rapidly learning to adapt to and embrace the rapid evolution of digital technology. The eighteen months of global lockdown we’ve all […]
3 September 2021
What is an organisation’s ‘Change Capability’?
There are many factors which contribute towards an organisation’s ability to change. Whatever factors are relevant to your organisation, trying to improve your ability to land sustainable change from within starts by establishing clarity for your specific organisation (now and in the foreseeable future) on what will contribute towards your ability to make successful change [...]
6 August 2021
Key questions every Transformation Director must ask.
Transformation and complex change programmes are usually high stakes activities that eat up time, money and human resources. Before embarking on any such programme there are many preparatory steps to be taken. However, in practice there are nine questions that must be asked first and foremost. If the answer to any one of these is […]
2 July 2021
The Five Myths of the Steering Group
Any complex change or digital transformation programme needs a well governed and well executed steering group if it is to deliver effective, efficient and sustainable results. Working at its best, a steering group should drive your change programme forward by removing blockers, resolving issues and mitigating risks and, as a result, ultimately keeping things on […]