Across three decades of my involvement in customer projects, I have developed some reliable rules-of-thumb for what is likely to succeed, what is going to be harder than it needs to be and what is doomed to fail. Frustratingly, hundreds, if not thousands of important marketing, sales, service, field service and other digital initiatives kick-off […]
Business change leader and organisation design specialist with 27 years of experience in supporting and delivering global change programmes. Bal has a strong background in shaping organisational change, leading programmes from shaping the target operation model and strategic business case to Benefit Realisation. Bal has extensive experience in development of target operating models that deliver strategic priorities for the Business, within NHS, Central Government, Finance and Telco sectors.