Archive for March, 2024

by Bal Hegedus-Pickvance

As those who know me well know, my secret workplace passion is about helping organisations design operating models that drive efficiency, delight customers and empower people. There are many dimensions to consider when designing a target operating model. One crucial ingredient is a positive ‘cultural’ intent i.e.  a situation where everyone involved wants the organisation […]

Every complex change or transformation programme demands a well governed and well executed steering group if it is to deliver effective, efficient and sustainable results. Working at its best, a steering group should drive the change programme forward by removing blockers, resolving issues and mitigating risks. As a result, things are kept on track and […]

In the early 2000s I remember watching the original ‘Shift Happens’ video with hundreds of colleagues at an annual conference. It dominated the evening’s conversations – it gave everyone a new perspective on the speed at which change was coming down the line. Even now, in 2024, it is eye-opening. Much of what is featured […]

“The Magic is in the Deal.” IT services contracts tend to be weighty and they tend to be complex. This isn’t a surprise when you understand they effectively underpin the core delivery engine of most modern organisations. Here in my home office there’s a trophy shelf with some personal ‘greatest hits’ on display – each […]