Author Archive

Led the transfer of failing HR services for multiple hospital Trusts from external to alternative outsource providers.

Led the PMO for a £20m+ strategic Regulatory Reporting Programme enabling the bank to meet its regulatory financial reporting commitments.

In this guest article written by leadership expert Jonny Man, he explores the future of change leadership in light of the challenges posed by the pandemic-triggered ‘great acceleration’ and the ‘fourth industrial revolution’.  I recently had the chance to speak with a range of senior executives to hear their views on the future of change, […]

Managing a Crisis: Ten leadership lessons – Dave Jepson In my career I have been involved with two crises in which serious unexpected events threatened the health and lives of many people. A year  into the Covid crisis, I’ve watched the government navigate a course through countless issues and come to the conclusion that some […]

Led a team digitally transforming the tracking and reporting of the customer experience for a major airline, from journey mapping through to launch

Customised project management training to up-skill people on the periphery of an HR transformation programme to help them work more effectively.

Led a team to improve the customer focus in a large UK mutual. Including design, roll-out and training of a central customer Insight Dashboard

Led the rescue and delivery of upgraded applications and infrastructure across a bank’s 1,800 sites and 80,000 users, with early successes to regain exec confidence and support.

Led the closure of a retail and intermediary bank. This €250 million initiative required significant stakeholder management to downsize and exit c. 800 employees.

Led the IT integration of a building society and bank. 200+ FTE, 5 vendors and £80m budget covering design, development, test, implementation and de-commissioning.