Organisations know that they risk being left behind if they fail to embrace AI and automation. But decisions are difficult to make and far-reaching in impact. In a marketplace dominated by hype and obfuscation, identifying the best path forward is challenging. Factor in the bewildering pace of AI innovation and it can be tempting to […]
aTOM – a new approach to building a better operating model. An effective operating model is a vital component in the smooth and profitable running of any organisation. All organisations have them (whether informal or fully documented) but, over time, they are inclined to slowly drift ‘off track’, reducing efficiency and negatively impacting the day […]
Across three decades of my involvement in customer projects, I have developed some reliable rules-of-thumb for what is likely to succeed, what is going to be harder than it needs to be and what is doomed to fail. Frustratingly, hundreds, if not thousands of important marketing, sales, service, field service and other digital initiatives kick-off […]
The pace, potential benefits and disruptive nature of technological change means that organisations must always be open to transformation if they are to compete with challengers and the rapidly changing expectations of their customers. But every transformation eats time, human resources and money and not every transformation succeeds. So what steps can you take ahead […]
As those who know me well know, my secret workplace passion is about helping organisations design operating models that drive efficiency, delight customers and empower people. There are many dimensions to consider when designing a target operating model. One crucial ingredient is a positive ‘cultural’ intent i.e. a situation where everyone involved wants the organisation […]
Every complex change or transformation programme demands a well governed and well executed steering group if it is to deliver effective, efficient and sustainable results. Working at its best, a steering group should drive the change programme forward by removing blockers, resolving issues and mitigating risks. As a result, things are kept on track and […]
In the early 2000s I remember watching the original ‘Shift Happens’ video with hundreds of colleagues at an annual conference. It dominated the evening’s conversations – it gave everyone a new perspective on the speed at which change was coming down the line. Even now, in 2024, it is eye-opening. Much of what is featured […]
“The Magic is in the Deal.” IT services contracts tend to be weighty and they tend to be complex. This isn’t a surprise when you understand they effectively underpin the core delivery engine of most modern organisations. Here in my home office there’s a trophy shelf with some personal ‘greatest hits’ on display – each […]
ISQM1 is a challenging standard, yet it has the potential to offer terrific rewards for firms that embrace its principles and recognise them as a platform for value creation. ISQM1 – The story so far The International Standard on Quality Management (ISQM1) is now a year into its implementation journey. For firms that perform […]
A common problem? Legacy technical debt is a common problem facing many organisations across the Financial Services industry and beyond. Such outdated systems are often heavily integrated workhorses, churning through high volumes of transactions. The process of replacing them is complex with many moving parts to consider. A clear approach to tackling this challenge is […]
info@picconsulting.co.uk
2nd Floor, Lees Street, Lowry Mill,
Manchester, M27 6DB
0161 913 2213
info@picconsulting.co.uk
2nd Floor, Lees Street, Lowry Mill,
Manchester, M27 6DB
0161 913 2213
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