Author Archive

Digital is often thought of as being synonymous with technology and data, and it is true that these are important aspects of the digital landscape. However, digital is about much more than just tech and data. In fact, if any digital transformation is to be truly successful it must encompass and orchestrate change across a […]

Understanding current and future digital trends is a vital activity for every organisation. With tech developing at ever-increasing speeds, mapping the future technological ‘art of the possible’ to your customers’ wants and needs is a core capability that should sit at the heart of your organisation’s growth engine. At PiC we see eight important trends […]

With our business now well established and growing at pace, we’ve spent time over the summer thinking hard about what sustainability means to us. We’ve chosen to define sustainability in its broadest sense, using John Elkington’s increasingly influential ‘people, planet, profits’ model, first formulated in 1994. In an article published by Forbes in 2019, Elkington […]

Did you just buy what they think they sold?  IT services contracts tend to be weighty and they tend to be complex. This isn’t a surprise when you understand they effectively underpin the core delivery engine of most modern organisations. Here in my home office there’s a trophy shelf with some personal ‘greatest hits’ on […]

Our employees, associates, community members and commercial partners met up at Manchester’s Midland Hotel on November 4th 2021 to celebrate our 3rd birthday and catch up with colleagues and network. After almost two years of virtual meetings and home based working for many, it really was fantastic to finally meet face to face. Our founders, […]

Emmaus UK is the charity partner of Partners in Change and we are proud to share the news that we are extending our fundraising and pro-bono consulting relationship for a second year.  At our recent team event we presented the organisation with a cheque for £10,550, representing the total monies raised over a successful first […]

Developed the omni-channel strategy for a major UK retail bank. Managed a team of channel and product experts, successfully delivered omni-channel activities that merged digital and retail experiences helping the client deliver significant cost savings and increase revenue.

Created and launched a programme of ‘digital disruption’ innovation projects for private banking which led to a significant increase in customer awareness, traffic and conversion . Developed and rolled out apps increasing customer awareness, simplifying customer journeys resulting in improved conversion rates.

Delivered global eCommerce & ERP re-platform and builds for Europe, North America, Australasia. Led programmes to map the customer journey processes, existing and Target Operating Model. Delivered B2B and D2C eCommerce platforms managing end to end fulfilment, pre and post sales processes. Delivered global digital marketing strategies for SEO, Content, PPC and Social Media.

Led the delivery of a cross-European harmonised ERP solution supporting manufacturing, supply chain and plant maintenance.