Led a team digitally transforming the tracking and reporting of the customer experience for a major airline, from journey mapping through to launch
Customised project management training to up-skill people on the periphery of an HR transformation programme to help them work more effectively.
Led a team to improve the customer focus in a large UK mutual. Including design, roll-out and training of a central customer Insight Dashboard
Led the rescue and delivery of upgraded applications and infrastructure across a bank’s 1,800 sites and 80,000 users, with early successes to regain exec confidence and support.
Led the closure of a retail and intermediary bank. This €250 million initiative required significant stakeholder management to downsize and exit c. 800 employees.
Led the IT integration of a building society and bank. 200+ FTE, 5 vendors and £80m budget covering design, development, test, implementation and de-commissioning.
Led set-up of a new regulated insurance business. $250m initiative covering business case, regulatory approval, processes, IT solutions, recruitment and customer on-boarding.
Turned around ERP programme that was 15 months late, 3x over budget and had missed 2 ‘go live’ dates. Re-built the team, revised the plan, took control and delivered by the revised date.
Created step-change in robustness, accuracy, clarity and brevity of business cases across a large financial institution by re-training all change managers and providing follow-on support.
Working with existing PMO, Project and Portfolio managers, assessed the disciplines of Portfolio Management to identify, prioritise and implement key areas for improvement.
info@picconsulting.co.uk2nd Floor, Lowry Mill, Lees Street,
Manchester, M27 6DB
0161 913 2213
info@picconsulting.co.uk
2nd Floor Lowry Mill, Lees Street,
Manchester, M27 6DB
0161 913 2213
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