Led the definition and implementation of a target operating model to drive project delivery across an operational data management function
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Led the transfer of the patent annuities service to a global provider, harmonising patent laws across systems to avoid financial impact.
Led a programme of refurbishments and closures across the group’s strategic offices to support their vision for agile working.
Led the transfer of failing HR services for multiple hospital Trusts from external to alternative outsource providers.
Led the PMO for a £20m+ strategic Regulatory Reporting Programme enabling the bank to meet its regulatory financial reporting commitments.
Led a team digitally transforming the tracking and reporting of the customer experience for a major airline, from journey mapping through to launch
Led a team to improve the customer focus in a large UK mutual. Including design, roll-out and training of a central customer Insight Dashboard
Led a joint team to develop replacement pensions platform services using a hybrid Agile approach, which was further assessed, improved and used on other similar programmes.
Accelerated execution of strategy by re-assessing pilots, identifying lessons and consequent improvements for roll-out. Enabled significant improvement on return on investment
Led delivery of global Digital Transformation Programme. Using digital and data analytical tools, increased IT delivery efficiency and effectiveness, and streamlined sourcing.