Archive for the ‘Vignettes’ Category

Pharmaceutical

Led the transfer of the patent annuities service to a global provider, harmonising patent laws across systems to avoid financial impact.

Housing

Led a programme of refurbishments and closures across the group’s strategic offices to support their vision for agile working.

Healthcare

Led the transfer of failing HR services for multiple hospital Trusts from external to alternative outsource providers.

Financial Services

Led the PMO for a £20m+ strategic Regulatory Reporting Programme enabling the bank to meet its regulatory financial reporting commitments.

Travel & Transportation

Led a team digitally transforming the tracking and reporting of the customer experience for a major airline, from journey mapping through to launch

Manufacturing

Customised project management training to up-skill people on the periphery of an HR transformation programme to help them work more effectively.

Financial Services

Provided an embedded Assurance service that worked alongside both the delivery programme and the executive to give critical oversight and support.

Financial Services

Led a team to improve the customer focus in a large UK mutual. Including design, roll-out and training of a central customer Insight Dashboard

Financial Services

Led the rescue and delivery of upgraded applications and infrastructure across a bank’s 1,800 sites and 80,000 users, with early successes to regain exec confidence and support.

Financial Services

Led the closure of a retail and intermediary bank. This €250 million initiative required significant stakeholder management to downsize and exit c. 800 employees.

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