Author Archive

by Dave Jepson

In the early 2000s I remember watching the original ‘Shift Happens’ video with hundreds of colleagues at an annual conference. It dominated the evening’s conversations – it gave everyone a new perspective on the speed at which change was coming down the line. Even now, in 2024, it is eye-opening. Much of what is featured […]

“The Magic is in the Deal.” IT services contracts tend to be weighty and they tend to be complex. This isn’t a surprise when you understand they effectively underpin the core delivery engine of most modern organisations. Here in my home office there’s a trophy shelf with some personal ‘greatest hits’ on display – each […]

ISQM1 is a challenging standard, yet it has the potential to offer terrific rewards for firms that embrace its principles and recognise them as a platform for value creation.    ISQM1 – The story so far The International Standard on Quality Management (ISQM1) is now a year into its implementation journey. For firms that perform […]

A common problem? Legacy technical debt is a common problem facing many organisations across the Financial Services industry and beyond. Such outdated systems are often heavily integrated workhorses, churning through high volumes of transactions. The process of replacing them is complex with many moving parts to consider. A clear approach to tackling this challenge is […]

Addressing the urgent need to verify acquisition integration pre-deal assumptions and establish an integration roadmap to ensure that value acceleration is set up for earliest successful delivery of realistic objectives and goals. When Private Equity firms facilitate an acquisition to one of their portfolio companies, the typical pace of the deal process and the need […]

Dave Jepson considers the change management lessons highlighted by the cancellation of the northern leg of the HS2 project. As a northerner I have a personal view on the merits, or not, of HS2. The release of today’s non-news regarding the cancellation of the proposed programme much beyond Birmingham will be welcomed by some, and […]

Is the metaverse emerging as the next big thing? Like ‘big data ‘in the 90s, CX in the noughties and ‘digital transformation’ in the last decade, senior leaders everywhere are already being swamped by a heady mixture of speculation, propaganda and wishful thinking. Here’s a two-minute read covering what you need to know right now.  […]

Despite what technology providers tell you, new technology in any organisation is rarely plug and play. Before any commitments are made, we would recommend that ambitious businesses ask themselves these ten questions. Digital transformation can bring about significant benefits for businesses, including increased efficiency, improved customer experiences, and new revenue streams. However, it is important […]

Artificial intelligence (AI) is rapidly becoming one of the most transformative technologies of our time, with the potential to revolutionise industries and improve our daily lives in countless ways. The world of AI is constantly evolving, with new breakthroughs and innovations happening all the time.  Most recently we’ve all been witness to Chat GPT and […]