Author Archive

Retail

Delivered global eCommerce & ERP re-platform and builds for Europe, North America, Australasia. Led programmes to map the customer journey processes, existing and Target Operating Model. Delivered B2B and D2C eCommerce platforms managing end to end fulfilment, pre and post sales processes. Delivered global digital marketing strategies for SEO, Content, PPC and Social Media.

Manufacturing

Led the delivery of a cross-European harmonised ERP solution supporting manufacturing, supply chain and plant maintenance.

Utilities

Led the shaping of the Asset Optimisation Programme, a significant change activity transforming the way the business manages and maintains its huge and complex asset base

Manufacturing

Mobilised and ran the Application Rationalisation programme, enabling reduction in the application estate by over 600 applications, saving c. $17m annually.

Financial Services

Established and led the programme of foundational activities as part of the Digital Transformation agenda for the client

Financial Services

Led the transformation of the HR function and related People processes across the business, focussing on driving the change enablement and embedding

Leading change in the age of the algorithm.

Leading change in the age of the algorithm.

In the late 2000s I remember watching the original ‘Shift Happens’ video with hundreds of colleagues at an annual conference. It dominated the evening’s conversations – it gave everyone a new perspective on the speed at which change was coming down the line. Even now 14 years on it is eye-opening. Much of what is […]

When Digital Transformation Goes Wrong: Your Views.

When Digital Transformation Goes Wrong: Your Views.

Thanks to all who responded to our recent post focusing on Digital Transformation nightmares.  We received an avalanche of anecdotes and points of view from colleagues and clients happy to share their experiences. One trend stood out; the lengthiest (and most emotionally charged!) exchanges were those that had impacted our lives as consumers. It quickly […]

Why legacy systems needn’t hold back your digital transformation.

Why legacy systems needn’t hold back your digital transformation.

As organisations consider their future direction and identify what change to pursue in order to remain relevant to their customers, attractive to their workforce and profitable for their investors, digital transformation is often high on the priority list. Speaking with clients and colleagues across our network, legacy systems are mentioned frequently as a problem; they […]

Digital Transformation: Why your customers expect more than ever.

Digital Transformation: Why your customers expect more than ever.

Each and every one of us is exposed to the digital transformation efforts of all sorts of organisations every day. Whether it is business, local councils, central government or the NHS we are all rapidly learning to adapt to and embrace the rapid evolution of digital technology. The eighteen months of global lockdown we’ve all […]

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