Led the transformation of the HR function and related People processes across the business, focussing on driving the change enablement and embedding
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‘Business Change’ Category
With the HR Director, improved the communications and capability to support global operating model change, arresting falling morale and employee resistance.
Led the business change activity for a global, £130m CRM implementation to support an international team of deployment leads that were supporting a challenging regional roll-out.
Led the redesign of Waste-Water field operations, enabling >25% improvement in performance efficiency and significant uplift in service.