Provided an embedded Assurance service that worked alongside both the delivery programme and the executive to give critical oversight and support.
With the HR Director, improved the communications and capability to support global operating model change, arresting falling morale and employee resistance.
With the Divisional Exec team, established agreed change leadership competences, designed and ran the programme to uplift as part of an overall transformation programme.
Led the business change activity for a global, £130m CRM implementation to support an international team of deployment leads that were supporting a challenging regional roll-out.
Developed the business change method and toolset for a major consultancy organisation, including approach, tools, training, packaging, and the up-skilling of the consulting team.
Recovered struggling portfolio by applying our toolset and working intensively with the Exec Board to clarify the outcomes, re-align the portfolio and establish the right PMO and controls.
Orchestrated Europe’s largest retail ERP programme, supporting Programme Director with mobilisation, governance, delivery control and the relationships with key stakeholders.
Led rapid review of partner management. Identifies issues, worked with stakeholders to agree necessary capabilities uplifts to improve value from delivery partners.
Led the redesign of Waste-Water field operations, enabling >25% improvement in performance efficiency and significant uplift in service.
Accelerated execution of strategy by re-assessing pilots, identifying lessons and consequent improvements for roll-out. Enabled significant improvement on return on investment